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Inspection Arbitration Services (IAS)
The #1 choice of inspectors for effective, on-line, alternative dispute resolution
COMMON TERMS
Arbitrator refers to a sole arbitrator who will handle the complaint andsubsequent proceedings
Case Site refers to the site established to maintain the case files and submissions. All of the parties' written submissions shall be stored on the Case Site
Hearing, whether used in the singular or plural, refers to any meeting or meetings of the parties before the arbitrator or mediator, whether conducted by telephone, video-conference, e-mail, on-line messaging, or other means
Internet and online are used interchangeably to refer to an electronic online medium, including but not limited to the World Wide Web
Submit refers to (i) the electronic transmittal of pleadings, exhibits, communications, or other documents to the Case Site, or (ii) such other method of transmitting pleadings, exhibits, communications, or other documents as may be authorized by the Arbitrator or Mediator in gathering information to reach a settlement or decision
Writing refers not only to the customary definition of "writing" but also to an "electronic record" as the term is defined the Uniform Electronic Transactions Act
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